:root{--bg: #eef2f7;--panel: #ffffff;--line: #d9e1ef;--text: #12233d;--subtext: #8090a8;--nav: #14233d;--primary: #2f6cf6;--shadow: 0 8px 28px rgba(17, 35, 61, .08);--radius: 20px}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{font-family:Inter,PingFang SC,Microsoft YaHei,system-ui,-apple-system,sans-serif;color:var(--text);background:var(--bg)}button,input,textarea,select{font:inherit}a{color:inherit;text-decoration:none}img{max-width:100%;display:block}.app-shell{display:flex;min-height:100%}.app-shell__content{flex:1;min-width:0;padding:18px 18px 18px 0}.side-nav{width:78px;background:var(--nav);padding:18px 0;display:flex;flex-direction:column;align-items:center;gap:24px;position:sticky;top:0;height:100vh}.side-nav__brand{width:44px;height:44px;border-radius:14px;background:linear-gradient(180deg,#5ca3ff,#2f6cf6);color:#fff;font-size:28px;font-weight:800;display:grid;place-items:center}.side-nav__menu{display:flex;flex-direction:column;gap:12px}.side-nav__item,.side-nav__logout{width:44px;height:44px;border:0;border-radius:14px;background:transparent;color:#ffffffb8;display:grid;place-items:center;cursor:pointer;transition:.2s ease}.side-nav__item:hover,.side-nav__logout:hover,.side-nav__item--active{background:#5ca3ff2e;color:#fff}.side-nav__logout{margin-top:auto;margin-bottom:6px}.page{padding:12px 18px 18px}.page-header{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:4px 0 20px}.page-title{margin:0;font-size:22px;font-weight:800}.page-subtitle{margin-top:6px;color:var(--subtext);font-size:13px}.page-header__extra,.toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.panel,.metric-card,.table-card,.session-list,.chat-sidebar,.quick-reply-panel{background:var(--panel);border-radius:var(--radius);box-shadow:var(--shadow)}.panel,.table-card{padding:20px}.panel-title{display:flex;align-items:center;gap:8px;font-size:18px;font-weight:800;margin-bottom:16px}.panel-note,.summary-row__sub,.helper-card__label,.helper-card__desc,.sidebar-caption,.state-desc,.session-item__remark{color:var(--subtext);font-size:13px;line-height:1.7}.dashboard-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:18px}.metric-card{padding:22px;display:flex;justify-content:space-between;align-items:center;min-height:110px}.metric-card__label{font-size:14px;color:#5f7089;margin-bottom:10px}.metric-card__value{font-size:28px;font-weight:800}.metric-card__icon{width:54px;height:54px;border-radius:16px;background:#edf3ff;color:var(--primary);display:grid;place-items:center}.dashboard-panels{display:grid;grid-template-columns:minmax(0,1.7fr) 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ease}.session-item:hover,.session-item--active{border-color:#cfe0ff;background:#f7fbff}.session-item__avatar{width:42px;height:42px;border-radius:999px;object-fit:cover}.session-item__main{flex:1;min-width:0}.session-item__top{display:flex;justify-content:space-between;gap:8px}.session-item__name{font-weight:700;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.session-item__time{font-size:12px;color:var(--subtext)}.session-item__msg{margin-top:6px;color:#53647b;font-size:13px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.session-item__right{display:flex;flex-direction:column;align-items:center;gap:8px}.unread-dot{min-width:22px;height:22px;border-radius:999px;background:var(--primary);color:#fff;font-size:12px;display:grid;place-items:center;padding:0 6px}.chat-header{background:var(--panel);border-radius:var(--radius);padding:18px 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720px){.side-nav{width:66px}.app-shell__content{padding-left:0}.page{padding:12px}.dashboard-grid{grid-template-columns:1fr}.message-bubble{max-width:92%}}
